Privacy Policy

    Last updated: December 21, 2024

    1. Introduction

    Clubby (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform connecting fans with athletes for video calls.

    2. Information We Collect

    2.1 Personal Information

    • Full legal name
    • Email address
    • Phone number (optional)
    • Profile photo
    • Identity verification documents
    • Payment information (processed securely via Stripe)

    2.2 Athlete-Specific Information

    • Team affiliation and sport
    • Jersey number and position
    • Professional biography
    • Availability schedule
    • Pricing preferences

    2.3 Usage Information

    • Device information and IP address
    • Browser type and operating system
    • Pages visited and features used
    • Booking history and transaction records
    • Communication logs within the platform

    3. Video Call Recordings

    All video calls conducted through Clubby are recorded. This is a fundamental aspect of our platform for safety and accountability purposes.

    What We Record

    • Full video and audio of all scheduled calls
    • Call duration and timestamps
    • Participant information

    How Recordings Are Used

    • Dispute resolution between users
    • Investigation of reported conduct violations
    • Legal compliance and law enforcement requests
    • Platform safety and security monitoring

    Recording Retention

    • Standard calls: Retained for 90 days
    • Disputed calls: Retained until dispute resolution, plus 1 year
    • Legal holds: Retained as required by law

    Recordings are stored on secure, encrypted servers and are never shared publicly, sold, or used for marketing purposes.

    4. How We Use Your Information

    • To create and manage your account
    • To facilitate bookings and payments between fans and athletes
    • To verify user identity and prevent fraud
    • To resolve disputes and enforce our Terms of Service
    • To communicate important updates and notifications
    • To improve our platform and user experience
    • To comply with legal obligations

    5. Information Sharing

    We do not sell your personal information. We may share information with:

    • Service Providers: Payment processors (Stripe), video platforms (Zoom), cloud storage, and analytics services
    • Other Users: Limited profile information visible to facilitate bookings
    • Legal Authorities: When required by law, subpoena, or to protect rights and safety
    • Business Transfers: In connection with mergers, acquisitions, or asset sales

    6. Data Security

    We implement industry-standard security measures including:

    • SSL/TLS encryption for all data transmission
    • Encrypted storage for sensitive data and recordings
    • Regular security audits and monitoring
    • Access controls and authentication requirements
    • PCI-DSS compliant payment processing

    7. Your Rights & Choices

    Depending on your location, you may have rights to:

    • Access your personal data
    • Correct inaccurate information
    • Delete your account and associated data
    • Export your data in a portable format
    • Opt out of marketing communications
    • Withdraw consent for data processing

    Note: Due to safety requirements, video call recordings cannot be deleted by users until the retention period expires.

    8. Cookies & Tracking

    We use cookies and similar technologies to:

    • Keep you logged in
    • Remember your preferences
    • Analyze platform usage
    • Prevent fraud and abuse

    You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

    9. Children's Privacy

    Clubby is not intended for users under 13 years of age. Users between 13-17 must have parental consent. We do not knowingly collect information from children under 13. If we discover such information, we will delete it promptly.

    10. International Users

    If you are accessing Clubby from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

    11. California Privacy Rights (CCPA)

    California residents have additional rights including:

    • Right to know what personal information is collected
    • Right to know whether personal information is sold or disclosed
    • Right to opt out of the sale of personal information
    • Right to non-discrimination for exercising privacy rights

    We do not sell personal information as defined by the CCPA.

    12. Changes to This Policy

    We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use of Clubby after changes constitutes acceptance of the updated policy.

    13. Contact Us

    For privacy-related questions or to exercise your rights, contact us at:

    Privacy Policy | Clubby