Cancellation Policy
Our cancellation policy is designed to be fair to both fans and athletes while ensuring a reliable experience for everyone.
For Fans
Full Refund Guarantee
If an athlete cancels your scheduled call for any reason, you will receive a full refund of your payment. No questions asked.
Fan-Initiated Cancellations
Full refund if you cancel more than 24 hours before your scheduled call.
Full refund, but please try to give athletes as much notice as possible.
Full refund is still provided, but last-minute cancellations may affect your ability to book with that athlete in the future.
For Athletes
Late Cancellation Penalty
We understand that emergencies happen. However, fans rely on confirmed bookings, so we have a penalty system to encourage reliability.
Penalty Window: Within 1 Hour of Call
If you cancel a confirmed booking within 1 hour of the scheduled start time, a penalty of 50% of your earnings for that call will be applied.
How Penalties Work
- •Penalties accumulate and are deducted from your next successful booking payout.
- •You can view any pending penalties on your athlete dashboard.
- •Fans always receive a full refund regardless of when the cancellation occurs.
No Penalty Situations
- ✓Cancellations made more than 1 hour before the call
- ✓Fan-initiated cancellations
- ✓Technical issues on our platform (contact support)
Tip: If you need to cancel, do so as early as possible. Communicate with your fans through the platform to maintain a good reputation.
Disputes & Support
If you believe a cancellation penalty was applied unfairly, or if you experienced issues during a call, you can open a dispute through your dashboard. Our team will review all disputes within 48 hours.
For urgent matters, contact our support team and we'll work to resolve your issue promptly.
Last updated: December 2024